Real people. Real answers.
Questions about a level, your plan, or something that looks broken? Send a message and someone on the support team will get back to you — usually the same day.
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The support desk.
Account, billing, course content or technical — one inbox handles it all. No ticket numbers, no canned replies.
Support hours
Sun – Thu · 9:00 – 18:00
Bangladesh Standard Time (GMT+6)
Messages outside these hours are answered the next working day.
Before you write
Most questions are already answered here. Still stuck? The form above reaches a real person.
Within one business day, Sunday to Thursday. Most messages get an answer the same day they arrive.
Yes. Upgrade or downgrade any time from your dashboard, and cancel renewal there too. Your current access stays until the end of the paid period.
Yes — write in English, বাংলা or 中文. Every message can be answered in English or Bengali.
Send the level and question number in the form above. Content reports are checked against the official HSK 3.0 syllabus and fixed quickly.